ORDERING INFO

We do not have an order minimum at this time, but please keep in mind that ordering more typically reduces your overall shipping charge.

To place your order, select any items in our store by selecting Add To Cart. At any time you may enter the shopping cart and change the quantities of an item or remove an item.
Checking Out

Step 1. Verify your order details, your Billing Address and your Shipping Address Information and add any comments you would like us to see with your order. You can make any changes as needed.

Step 2. Select your Payment Information.

* Credit Card - Enter your credit card information. We accept Visa, MasterCard, and Discover.
* Paypal – Use your PayPal account or use a credit card to pay thru PayPal.
* Check or Money Order – Simply shop as you normally would. Add your selections to the shopping cart, your coupon (if you have one), and be sure to enter in your correct and full address so the shipping calculates properly and print the entire page.

* Phone - Call us at 1-866-792-4737
* Fax Your Order In - 1-866-792-4737

Phones are open during business hours to answer any questions you have &/or take your order over the phone. If no one is available, just leave a message and we'll generally call you back the same business day if not within a few minutes.

Step 3. Submit your Order. Your order will then be processed and shipped within 1-3 business days. Shipping time via UPS varies depending on your distance from our warehouse in Texas or North Carolina. Please check all information carefully before submitting your order since errors or omissions may cause delays in your shipment.

Telephone Orders: Order / Customer Service Line: Toll-Free 1-866-792-4737

Tracking Your Order

After your order has been shipped, we will email your shipment tracking number to your email address and you will be able to then track your UPS shipment at http://www.ups.com.

Shipping

We do not ship to Post Office Boxes. This protects you from someone using your credit information and shipping to an unauthorized address.
United States - Destinations Within the Continental U.S.

We use UPS for our shipping within the 48 states. All orders within the continental United States are shipped UPS Ground, UPS Next Day Air, or UPS Second Day Air. Our online store will calculate the shipping costs for you within the Continental US. Most orders arrive in 2 to 5 days from when they are shipped depending on your distance from North Carolina.

Our shipping rates are based on the weight of your order. Your zip code is used to calculate the actual shipping costs using real-time UPS Rate Charts based on the service level that you selected. Your actual shipping costs are shown in your Shopping Cart during Checkout.

Outside the Continental U.S. - Hawaii, Alaska, Puerto Rico, Canada & other International Destinations

Sorry but we do not ship international.

General Shipping Policies

* Orders cancelled after order placement will incur a 5% processing fee.

* Physical addresses that are incorrect or changed after order ships will incur a $10 fee (this is a fee charged to us by UPS).

* In the event we are out of stock on an item at the time your order is being filled, we will issue a refund immediately upon shipping the rest of your order. Depending on the situation and if the item is expected back in soon (generally within the week), we will call or email you and give you the option of waiting for the item(s).

Discount Coupons

Discount Coupons allow you to take advantage of various discounts that BirdBoardShop occasionally offers. Using your Discount Coupon is a simple process during your Checkout. Enter the Gift/Discount Code on the Payment Information screen.

Notes:
1. Only one Discount Coupon may be used per order.
2. Order Values do Not include shipping costs when applying discounts.

Available Discounts:

Club Discounts - We offer Special Discounts to Clubs and Organizations that we advertise with and also to pet bird related websites that link to our site. If you would like to learn more have your representative contact us at 1-866-792-4737.

Returns

BirdBoardShop wants you to be satisfied with your purchases. If you are not satisfied with your purchase, we will accept most items returned within 14 days and issue a full refund of the product cost minus a 15% re-stocking fee. The shipping charges will only be refunded if we made an error on your order or due to a faulty product.

Please note that a re-stocking fee of 15% will be charged on any item that is returned that is not damaged, defective, broken, etc. Also, please note that any item(s) returned that are non-defective, broken, etc. that are returned when they were purchased with free shipping will have the original shipping (that would have been charged) deducted from the refunded amount.

We will pay the return shipping costs if an item is being returned due to our error or a faulty product and we will pay the shipping back to you in this case if you want an item in exchange. If you are missing an item or received the incorrect item, please let us know immediately upon receipt of your order.

Please note: Opened Bird Gyms, Climbing Nets, Carriers, Cages, Bird Harnesses, Opened Food Items, and ANYTHING that has come into contact with birds are not refundable or returnable. Please contact us with any questions prior to purchase. This policy may seem strict, but it is designed to protect the health and safety of all our customers birds!

Most orders arrive in 2 to 5 business days from when they are shipped depending on your distance from North Carolina. Some unusual items like Play Gyms, Cages will take longer in some cases.

In the event that your package does not arrive, please contact us within 10 days of your purchase so we may investigate the matter further. BirdBoardShop cannot be responsible for loss or damage claims made after expiration of the shipping carriers’ period of liability.